State Farm® Insurance Agent Rob Barber

"Everything is great until you need their services due to a wreck... claims handling is awful... they recommended to go with them rather than with the other party although the other party was at fault, I ended up paying deductable out of pocket and it has been 4 months no one knows where is my refund check on that... oh and my vehicle had to sit at a body shop for 4 months ( they lost my car for 2 days) and they only paid 27 days for rental, so I had to go to other insurance company, at least they didn't put me on a rinky dinky Kia something.... and the only person at the office is helpful is Brooke... I can not even get a hold of my agent himself even though I requested... his phone number on the app does not work... and on my last conversation I tried to explain my frustration , but still have no response from no one... I am not sure how they advertise all these expensive commercials but at the agency level they can not provide service, but raising rates and collecting money is their prime job.... I am hoping that this will get their attention to call me"

"UPDATED to 3 stars (12/02/2022): After posting my review Rob personally sent me a detailed email. His email is a superb example of how to turn a detractor into an advocate. He followed that up with asking for a call to discuss my experience so he could better implement processes to prevent my experience from happening again. He never asked me to change this review, change from my current agency or make excuses for my experience. He listened, understood the key points, and appears to have a plan to correct it. For this reason, I feel he deserved a better review. Every business can have instances where they let down a customer. While that was unfortunately my experience, I don't believe it will be everyone's experience. Original 1 star (11/30/2022): Incompetent, unreliable and negligent. These are three words to describe my 3 months with this agency. This was the worst agent I have ever had in my 20 years with State Farm. I moved from Florida to Indiana and needed to transfer my policy to an agent in this state. I've done these requests 4 other times in my State Farm life with ZERO issues. They were incapable of doing that simple task. This agency failed to properly transfer the policy and my autopay (incompetent). This resulted in a cancelled policy because they did not follow up with me or State Farm (negligent). I only found out because I noticed a payment had not been deducted and I (and State Farm) left messages with the receptionist/agency, but they never returned my calls (unreliable). I had to appear at their office in order to get a response. They informed me that it was fixed, and they collected a monthly payment that day. The next month my payment was nearly 3x what I was quoted originally. When I asked about the difference, they told me to ignore it that it was just some glitch. Given my experience, I followed up a week or so later to find out it was an error they made while issuing the policy (negligent). After that I was informed it was all fixed. The following month my bill was again higher than quoted (unreliable). I called to inquire, I left a message with the receptionist again, and was informed she would speak with billing and call me back. After two days I never received a call (unreliable). I transferred to a competent agency later in the week. In 5 mins, the agent was able to explain that the prior agency failed to collect that initial payment (incompetent); did not properly transfer the payment plan which resulted in a missed payment (incompetent); they should have told me that I need to make a double payment so it could be resolved thus preventing the original cancellation and subsequent higher bills (negligent and unreliable); and the reason for the higher payment was that State Farm decided to divide the additional payment over 3 payments to catch up. A competent agent was able to explain this on the fly in 5 mins, something that Rob Barber's agency couldn't do in 3 months. Horrendous experience. Again, the theme with this agency is incompetency, unreliability and negligence. They are not proactive OR reactive, AT LEAST PICK ONE! I would not recommend this agent to anyone."

"Have had nothing but great service from these guys. All I have to do is call them and they take care of it. When I switched from Travelers I received better coverage, lower deductibles, all at a significantly lower price. People said they couldn’t do it but they did. Your insurance is only as good as your agent and Rob is top notch."

"Rob and Brooke were able to not only help me with my auto and home insurance but also helped me get a life insurance policy that will cover me and my family if anything were to happen to us! They were quick, efficient and helpful throughout the entire process. In the past getting insurance usually meant a lengthy long process but they absolutely alleviated any stress and made the experience overall amazing. I would highly recommend them to anyone looking for any type of insurance!"

"Rob and his team helped us bundle and save on our auto, life, and home insurance policies! When we had wind damage he helped get our claim through within one day and the check was mailed! When we totaled one of our vehicles he handled everything for us and got us back on the road in no time! There is no other team I would trust more with my insurance and families well being!"

"I recently bought a home and was shopping for a bundle. Justin at State Farm quoted me significantly lower than the competition and has provided me with nothing less than exemplary service. There have been a couple of times where he’s stayed well past normal work hours looking into questions I’ve had or requests regarding my policy. In my experience, the service here has been consistently pleasant, accommodating, and punctual. I can’t see myself switching any time soon!"

"Never called back after leaving messages and not very friendly when you do get a hold of them. They were unable to sort out policy and billing issues over several months and we were the ones that had to constantly follow up on the issue. Happy with a different agent now."

"Rob was able to help me and my husband get a life insurance policy which I desperately needed. He also was able to help us out with auto insurance and renters insurance which is something I have never thought of before. I loved the help we received and all the information given to us. I recommend Rob to everybody!"

"I recently made the switch over to Rob Barber State Farm and could not be any happier with the service of the agency! Rob and his team have went above and beyond to provide the best possible policies for my wife and myself! From now on anything and everything I insure will be going through this agency!"

"Helped insure my business. Since I am self-employed and don't have anyone providing me benefits, Rob was able to put together a package of Life, Health, and was patient enough to help me get a game plan for my retirement. I hadn't thought about how much $ i actually needed to retire by age 65. Now I have plans in place to protect my business, my income for my family, and even a crash course on how I can retire on time. Thank you!!!"

"Absolute wonderful group of individuals. I purchased life insurance for my wife and I through Rob Barber State Farm. The sales person (Brooke Gevedon) was so kind and helpfulI never pressuring me with any decisions. I highly recommend this group for any insurance needs you may have."